%0 Journal Article
%A Nikfar, Armaghan, Harifi, Sasan, Mohammadzadeh, Javad
%T A Hybrid Deep Learning Model Based on BLSTM-GRU for Enhanced Call Volume Forecasting in Call Centers
%J Journal of Information Systems and Telecommunication (JIST) 
%V 14
%N 55
%P 182-195
%D 2026
%R 
%U https://rimag.ir/en/Article/52928